Klarna FAQ

What is Klarna?

Klarna is flexible online payment options built to offer our shoppers a quicker, and easier shopping experience. Learn more. 

How does pay in 4 interest-free installments work?

Split your purchase into 4 payments so you can spread the cost of your purchase over time. Use a credit or debit card of your choice for automatic payments every two weeks. The total amount charged to your card is no greater than if you paid for the entire purchase up front; there is no interest or added fees when you pay on time. Learn More.

I returned my item(s) purchased using Klarna, what happens next?

In the case of partial returns, Klarna will update the total balance, and any remaining payments are automatically adjusted (starting from the last installment and moving forward). If your entire purchase is returned, Klarna will refund any payments already made back to the original payment method. Learn more.

Will Klarna perform a credit check for 4 interest-free installments?

When you choose 4 interest-free installments, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

How do I contact Klarna?

Should any issues with your payment arise, please contact Klarna Customer Service directly. You can chat 24/7 with Klarna when you log into the Klarna App, or by phone Monday-Friday 8am-6pm EST at 1-844-4KLARNA.

Don’t see your question here? Check out Klarna’s full FAQ page.