FAQ

We want you to be completely satisfied with your Bella purchase. If you need to return or exchange an item, we've made it simple for you to initiate the process here. We offer free shipping on all U.S. returns and exchanges. International orders are not eligible for return or exchange at the current time. Review our policy page for more information.

Please note: All items must be returned within 30 days of your ship date. Items marked as “Final Sale” cannot be returned or exchanged.

Items are eligible for return or exchange within 30 days of your ship date*. All items must be returned in its original condition (unworn, unwashed, unaltered, tags attached) and in original packaging. To avoid delayed processing, returns must include the packing slip supplied upon shipment. Items that appear to be worn and/or washed and not in its original/sellable condition may result in delayed refund, or may not qualify for a refund. In these cases, the item(s) will be returned to you. Items marked as “Final Sale” cannot be returned or exchanged. Please note that shipping and handling charges are non-refundable.

*At this time we do not accept returns on International orders.

Start a Return to receive your pre-paid shipping label.

Please allow 5-10 business days for your return to be processed upon arrival at our warehouse. Once the return is approved you will receive an email confirmation that the refund has been processed. It may take your bank or credit card company up to 7 business days to process the credit once the refund is issued. Please note that your refund may only be credited to your original method of payment.

If you receive an item that you believe is damaged or incorrect, please reach out to our customer service team by emailing hello@belladahl.com. 

Once your order is placed, you will receive an email confirming the details of your order. Orders typically ship within 24-hours of purchase, however due to COVID-19 shipping may be delayed. Once your order is fulfilled, you will receive an email confirmation with tracking information. 

Please note: Orders placed after 3pm PST will ship the following business day, including 2nd-day air and next-day air shipments. We do not ship on the weekends or holidays, and we do not ship to PO Boxes or APO/FPO addresses.

Currently, we offer free ground shipping for domestic U.S. orders. We also ship to Canada for a flat rate fee of $35. Duties and taxes are calculated directly into shipping costs and are taken care of at checkout.

We begin processing orders as soon as they are placed, so we are unable to cancel or make changes. If you have any concerns, please contact our customer service team at 1-844-50-BELLA or hello@belladahl.com.

We do not offer price adjustments. Temporary promotions cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer.

We're here to help! Email us athello@belladahl.com with any questions, concerns, or feedback. If you need to get in touch sooner, you can reach us by phone at 1-844-50-BELLA. Customer service hours are Monday-Friday 9am-5pm PST.

We accept all major credit cards including: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. We also offer express payments with Apple Pay, PayPal, Shop Pay and Klarna.